Technology Services

Technology Department Improvement Plan

Overview

Each central office department participated in a two-day operations academy in Nov/Dec. Based on a reflective review of department data, key processes, knowledge management, and customer commitments each department was asked to identify two opportunities for improvement and develop a department goal using the PDSA template for continuous improvement.

The Technology Department's two goals for 2010 include:

1. Implement a department dashboard for internal and external stakeholders
   1. Key milestones of this plan include:
      1. Project tracking in Sharepoint (tool, testing, training) – Feb 1
      2. Implement/Deploy Archibus – Feb 15 – May 31
      3. Implement Data Warehouse – May 31
      4. Implement PDExpress for Technical training (taken and provided) – Feb 1
      5. Sharepoint Portals – Mar – May – July
2. Documentation of all core job functions
   1. Key milestones of this plan include:
      1. Establish criteria for key job functions – Jan 31
      2. Identify consistent format for SOP – Jan 31
      3. Common Storage Location / Structure / Security - June

Audit / Verification of SOP - August