September Response Data
September was the usual challenging month, particularly complicated by the $60 million remodeling project currently underway at both high schools. Our department's response and resolution times suffered, but optimistically, there is light at the end of the tunnel. We expect stronger support numbers in October and November, with many of the outstanding projects addressed by the end of 1st quarter.
bigWeb Data
- Record 1427 tickets submitted in September (1190 in 2008)
- Response: 65% (goal – 95%)
- Resolution: 67% (goal 95%)
- October 2009 to date
- 414 tickets (223 in 2008 for same days)
- 69% response, 77% completion rates in October 2009
156 bigWeb Tickets outstanding as of October 12, 2009Key changes introduced during the summer of 2009Goal #1 – Integrate Technology with Student Learning Initiatives
- Deployed 250 Tablet Laptops at Elementary
- Wireless at all K-8 Schools (WHMS to be completed)
- Installed 80 SMART Boards – 45 at MS
- Office 2007 on all MS Computers
- Student e-mail conversion to Microsoft Live@edu (free) hosted mail solution
- Changed student passwords to six characters (3rd-12th grade) to comply with mail requirements
- Mac Labs (60 computers) at MS for two new computer classes
- Mandatory Day training for 200 tablet laptop users
- Elmbrook Technology Academy – 180 participants for 4-day SMART Board training
- Approximately 80% of Summer Academy (June) participants took technology courses (Office 2007, tablets, SMART Board)
- AutoCAD 2010 on new computers at both high schools (65)
- MAP testing setup – for Oct/Nov testing window
Goal #2 - Support continuous improvement
- Response to Intervention tracking tool released in IC – K-12
- Student assessment tab and student dashboard developed in IC
Goal #3 - Maintain system integrity
- Novell – Windows Conversion at CAO, FVS, and 6 Elementary Schools
- Groupwise – Microsoft Outlook Conversion
- Internet Explorer 7.0 install/upgrade
- Setup over 900 workstations at high schools in one week (with much help from staff)
- Office 2007 on staff computers (Elem) and some HS computers
- Converted to Microsoft Forefront Anti-Virus on desktops and servers
- Converted to Microsoft Forefront spam filter for e-mail
- Installed configuration manager for remote installation/deployment of software