October Help Desk Response Data
A short report on our response/resolution data. October's numbers show slight signs of recovery, particularly in our resolution rate. Despite entering another phase of the building construction project, we continue to make solid progress on key outstanding projects.
bigWeb Data
- October 2009
- 880 tickets (614 in October 2008)
- Response 69% (goal - 95%)
- Resolution 77% (goal - 95%)
- Record 1427 tickets submitted in September (1190 in 2008)
- Response: 65% (goal – 95%)
- Resolution: 67% (goal 95%)