A short report on our response/resolution data. October's numbers show slight signs of recovery, particularly in our resolution rate. Despite entering another phase of the building construction project, we continue to make solid progress on key outstanding projects. bigWeb Data October 2009 880 tickets...

September was the usual challenging month, particularly complicated by the $60 million remodeling project currently underway at both high schools. Our department's response and resolution times suffered, but optimistically, there is light at the end of the tunnel. We expect stronger support numbers...

Minutes from Technology Steering Committee Tuesday, February 10, 2009 7:15 – 8:15am CAO – Rm 133 Attendance: Monica Lentz, Dan Paese, Kristin Konitzer, Amy Andersen, Maxine Weisz, Angela O'Reagan, David Peterson, Rick Ziolkowski, Glen Allgaier, Rachel Russell, Jeanne Siegenthaler 7:15 – 7:20 New...

Minutes for Technology Steering Committee Tuesday, January 13, 2009 7:15 - 8:15am CAO - Rm 133 Attendance: Dan Gebauer, Rachelle Russell, Amy Andersen, Glen Allgaier, Chris Thompson, Maxine Weisz, Daniel Paese, Dave Peterson, Jeff Gryzwa, Missy Petersdorf, Rick Ziolkowski Notice To All: Read eCurrently...

Minutes for Technology Steering Committee November 11, 2008 In Attendance: Peterson (Hillside), Gebauer (Swanson), Lentz (BEHS), Paese (BCHS), Weisz (PPMS), Gryzwa (BCHS), Andersen (FVS), Ziolkowski (PPMS/BEHS), Konitzer (Ton), Russell (Brk El), Siegenthaler (Dix), Allgaier (Board), Thompson (CAO) Minute...

Agenda for Technology Steering Committee November 11, 2008 Agenda also posted at: http://community.elmbrookschools.org/technologyservices/default.aspx Review of Key Data (7:15-7:20) Data § Response Time to bigWeb Tickets o Goal: 1 Day (10.5 hour) Response - 96% o October Actual: 80.1% (-14.9%) o September...

Minutes for Technology Steering Committee October 14, 2008 Minutes are in italics. They can also be found at: http://community.elmbrookschools.org/technologyservices/default.aspx Welcome & Introductions (7:30-7:35) In Attendance: Missy Petersdorf (Bur), Maxine Weisz (PPMS), Jeff Gryzwa (BCHS), Monica...

Agenda for Technology Steering Committee October 14, 2008 Welcome & Introductions (7:30-7:35) Role of the Committee Member (7:35-7:40) Participant - Represent your level, department, and/or position during technology conversations to the best of your abilities. Ask questions when you do not know...